Cowboy Maloney's Home Store in Clinton, MS Open now

Reviews about Cowboy Maloney's Home Store

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  June 21, 2020, by Amanda Hootie Clark
  Two things converged to make my shopping experience at this location an absolute nightmarish hassle. My family and I went to this location a week ago to pick out a bed and a couch. We chose a nice bed at a great price and a small love seat, arranged for delivery and set up a pay schedule that we were satisfied with. The day of delivery the driver had no sooner gotten out of the van before he was telling us he couldn't get the couch up our stairs. Before even looking at the stairs, before measuring the dimensions of the love seat, even before having gotten the van door open. Just a flat out NO. Once the two delivery men got up the stairs and checked our apartment he told us some hear-say story about some other drivers who had a problem getting someone else's couch into another apartment. We asked him what to do since we had already signed the paperwork for what we ordered and he instructed us to go back to the store and pick something else out that was smaller. Even though the love seat was the smallest sofa on the show-room floor. Instead of telling us that he could come back later with a few more guys and try to get the couch into our apartment he just gave us a stern no, they brought our bed up and left. At the store the assistant manager Jay (short for Jackie) was extremely rude and borderline hostile with us, even going so far as to accuse us of sending the couch back instead of acknowledging that his drivers were lazy and unimaginative enough to at least ATTEMPT to deliver all of our order. When we turned down his secondary offer to have more guys come back and deliver the love seat we politely declined, sighting the hassle we've already had to deal with with these two men and having to redo our agreement, he grew even more agitated. Slinging papers in our faces and short, terse replies to our questions. Very unprofessional. We tried to call the district manager and even emailed him about how awful our customer service experience was to no avail. No call back and no email. It is incredibly unfair to still have to pay a delivery fee of $60 which we initially agreed to because of the love seat. Otherwise we could have just gotten the bed upstairs ourselves and saved that money. It is extremely unfortunate that Cowboy Maloney's has chosen to hire such lazy and hostile employees at their Clinton location as I will not be returning for anything else with this company in the future with service like this. My suggestion would be to go to another store for furniture. There's only two other stores in Clinton. Aaron's and Lewis furniture and even though they are slightly more expensive, I'd much rather deal with either of them because their employees are nicer and more helpful in my personal experience. And I'm pretty sure their assistant manager wouldn't treat you like a pariah when their employees are the real problem.